Terms and Refund Policy

These terms explain how Superhive services and courses are sold, cancelled, and refunded. By purchasing, you agree to these terms.

Last updated: 2026-04-09

Company details

  • Business name: 307 OÜ
  • Country: Estonia
  • Support contact: angelo@superhive.co

What we offer

  • Services: UX Portfolio Review, Zero to Pro, and AI Design Sprint.
  • Programs are delivered as services and courses, depending on the offer.

Refund policy by offer

  • UX Portfolio Review: 100% refund within the first 7 calendar days from purchase.
  • Zero to Pro: 100% refund within the first 14 calendar days from purchase.
  • AI Design Sprint: 100% refund within the first 14 calendar days from purchase.

Cancellation policy

  • You can cancel anytime before your next billing cycle.
  • To cancel, email support and include your purchase email and product name.

Reschedule, no-show, and missed-call policy (services)

  • If you need to reschedule a service session, request it at least 24 hours before the scheduled time.
  • Late cancellations (less than 24 hours) may be treated as a used session.
  • If you do not attend a scheduled call without prior notice, it is treated as a no-show and may be counted as delivered.
  • If Superhive misses a scheduled call, you can choose a full reschedule at no extra cost.

When a service is considered delivered

  • A live call is considered delivered when attended by the customer.
  • A service is also considered delivered when agreed materials, recordings, or feedback are sent.
  • A no-show handled under this policy may be treated as a delivered session.

No guarantee of specific results

  • Superhive provides education and professional services.
  • We do not guarantee specific outcomes, including job offers, salary increases, promotions, interviews, or career timelines.
  • Results depend on many factors outside our control, including your effort, market conditions, and third-party decisions.

Chargebacks and disputes

  • If you have a billing issue, contact support first so we can resolve it directly.
  • Fraudulent or abusive chargebacks may lead to suspension or termination of access to services and materials.
  • We may provide records related to delivery, attendance, and communications when responding to a payment dispute.

License and intellectual property

  • All Superhive frameworks, templates, materials, and content remain the property of Superhive unless stated otherwise.
  • You receive a limited, non-transferable license for personal use only.
  • You may not resell, redistribute, reproduce, publish, or share paid materials without written permission.

Limitation of liability

  • To the maximum extent allowed by law, Superhive is not liable for indirect, incidental, special, or consequential damages.
  • Our total liability for any claim related to a specific product or service is limited to the amount you paid for that product or service.

Right to refuse or terminate service

  • We may refuse, suspend, or terminate service for abuse, harassment, fraud, or material violations of these terms.
  • If access is terminated for policy violations, refunds may be denied to the extent permitted by law.

Force majeure

  • Superhive is not responsible for delays or failure to perform caused by events outside reasonable control.
  • This includes outages, platform failures, internet disruptions, labor disputes, natural disasters, or government actions.

Governing law and venue

  • These terms are governed by the laws of Estonia.
  • Any dispute that cannot be resolved informally will be handled in the competent courts of Estonia.

Policy updates

  • We may update these terms when offers or operations change.
  • The latest version is always published on this page.